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When Daya ji first received her Traya kit, she was both excited and worried.
She said:
“Mere pas ye kit to a gaya… tablets, serum, shampoo, oil sab hai. Bas mujhe samajh nahin aa raha kaise lena hai. Aur mujhe stress bhi bahut jyada hai, surgery bhi hui hai, headache bhi hota hai.”
This was not a simple case of hair fall—it was a story of how Traya’s doctors adjusted the treatment safely after understanding her health history.
The Core Concern
- Hair Fall & Thinning – which had pushed her to seek treatment.
- Scalp Pain – not pimples, but scalp pain when she didn’t wash hair for many days.
- High Stress & BP issues – which she admitted were long-standing.
- Surgery History – she had undergone a brain-related surgery just two months earlier (July 18).
- Headache & Venous Problem – previously diagnosed as a vascular issue that worsened with stress.
With this background, Daya ji was concerned: “Kya mere liye ye medicines safe hain?”
Root Cause & Risk Factors
Traya’s doctor, Shreya, carefully reviewed her case.
- Stress & Poor Routine were weakening her scalp health.
- Surgery & Headache history meant she could not use certain strong vasodilator-based products like Minoxidil, which expand blood vessels.
- Digestion Issues (constipation, irregular gut health) needed attention, as they often affect nutrient absorption and hair growth.
Addressing Daya Ji’s Doubts
- Can she use Minoxidil serum?
- Doctor Shreya was clear: “Apna kit men se Minoxidil use nahin kar sakate hain.”
- Instead, Traya suggested Recap Serum – a gentler, safer alternative to improve hair thickness and density without triggering headaches.
- Are supplements safe with her condition?
- Yes. Her Hair Vitamin and Gut Shuddhi supplements were safe to take.
- Dosage explained clearly:
- Hair Vitamin → once daily after breakfast.
- Gut Shuddhi → one tablet at night after dinner.
- How to use scalp oil & shampoo?
- Mix the small oil bottle into the larger one.
- Apply twice a week, 30 minutes before hair wash.
- Use Traya shampoo twice a week, followed by conditioner on lengths only.
- When to apply serum?
- The Recap Serum (once received) should be applied 1 ml at night on thinning areas.
- Minoxidil was strictly avoided for her case.
Emotional Impact
Daya ji was confused initially:
“Mujhe samajh nahin aya kitane din karane hai, kab karane hai… tablets, oil, shampoo sab kaise use karun?”
But after the detailed guidance, she felt reassured:
“Thik hai mam, ab samajh aa gaya. Thank you.”
For someone already dealing with stress and a major surgery recovery, this handholding by coach + doctor built trust and confidence.
Expert’s Personalized Approach
- Doctor Review: Unlike generic treatments, Traya paused her Minoxidil due to medical risks.
- Safe Replacement: Switched to Recap Serum, a scalp-friendly formula.
- Routine Simplified: Clear instructions for oil, shampoo, and supplements.
- Stress Consideration: Recognized how her lifestyle and BP issues were tied to hair health.
This case highlighted how Traya goes beyond hair fall—it adapts the plan to each customer’s medical background.
Product Recommendations for Daya Ji
- Recap Serum (Instead of Minoxidil): Boosts hair density safely without blood vessel expansion.
- Hair Vitamin: Strengthens roots with essential nutrients.
- Gut Shuddhi: Improves digestion, ensuring better nutrient absorption.
- Scalp Oil + Shampoo: Keeps scalp nourished and clean, reducing pain and sensitivity.
Timeline & Expected Results
- Month 1–2: Improved scalp comfort, reduced hair shedding.
- Month 3–4: Noticeable reduction in hair fall, healthier scalp environment.
- Month 5+: Gradual improvement in thickness and volume with consistent use of Recap Serum.
Why This Story Matters
Daya ji’s journey is a reminder that hair fall solutions are never one-size-fits-all.
With her surgery, stress, and headache history, Minoxidil could have been risky. But Traya’s doctor-first approach ensured she received a safer, personalized treatment.
She ended the call relieved, saying:
“Thik hai mam, ab samajh aa gaya. Thank you.”