Skip to content

Money Back Policy

Money Back Policy

Last updated on August 18, 2023

This is Tatvartha Health Private Limited’s (“Traya”) money back policy (“Money Back Policy”) Please read this Monney Back  Policy in consonance with our Terms of Service available on the Platform (“Terms”). Words used but defined here shall have the same meaning as ascribed to them under the Terms.


1. Eligibility Criteria 

          a. In order to become eligible to claim  refund under this Money Back Policy, , you need to mandatorily fulfill the following requirements: 
        • You must have used the complete plan as recommended to you post completion of the hair test on the Platform and have followed all the guidelines, plans, instructions as may be communicated by us to you from time to time.
        • Religiously followed the treatment and purchased the complete kits for 5 consecutive months within a period of 6 months (Order number and date of purchases will be used to verify eligibility for the refund).
        • You should have shared/uploaded your scalp images every month since the beginning of the treatment on the Platform.
        • If the results as specified below in the table have not been achieved post the completion of the treatment (i.e. post the expiration of 5 months or 8 months, whichever is applicable based on your treatment plan).
        • Refund to be raised within 30 days after the 5th-month or 8th-month order 

          b. Kindly refer to the table below for eligibility bifurcation as per type and stage of hair loss. 

Type & Stage of Hair Loss 

*Time to see regrowth / Eligibility period 

What they should be expecting in that timeline 

Male Pattern Hair Loss - Stage 1 

5 months 

Thickness of hair growth.

Maintenance of hairline. 

Prevention of further hair loss. 

Male Pattern Hair Loss (Stage 2,3) &

Telogen Effluvium 

5 months 

Maintenance of hairline. 

Prevention of further hair loss.

Regrowth on areas of bald patch (if any).

Male Pattern Hair Loss Stage 4  

8 months 

Regrowth on areas of bald patch .

Age 40+ or receding hairline for all stages of hair loss.

8 months

Regrowth will happen only if there are active follicles present .

Maintenance of hair line is guaranteed. 


2. It is hereby clarified that a user will become eligible to claim a refund under this Money Back Policy ONLY if all the conditions specified above are met and fulfilled.

3. Exceptions:

Additionally, you will not be eligible to claim refund under this Money Back Policy if you are suffering or have suffered with any of these pre-existing health conditions listed below or in the event you are diagnosed with these health conditions during the course of the treatment:

      • Hashimoto's thyroiditis 
      • Alopecia Areata 
      • Folliculitis
      • Psoriasis and eczema 
      • Cancer patients 
      • Previously undergone transplant 
      • Tinea capitis
      • Trichotillomania
      • Lichen plano pilaris (LPP)
      • Fungal scalp infection (Ex: Kerion and Favus)
      • Scarring alopecia 

4. Process to claim refund under this Money Back Policy

a. Step 1: Write an email to the email address - along with your order number latest within a period of 30 (thirty) days after the 5th-month or 8th-month order.

b. Step 2: Wait for 4-5 working days for us to check your eligibility to claim a refund and escalate your request to the relevant team for evaluation. During this time period, onceonec we escalate your request to the relevant team for evaluation, a medical practitioner may reach out to you for a consultation and may request you to submit such additional proofs, documentation, information as may be required for such evaluation.

c. Step 3: If upon a consultation and further evaluation of the information provided, you are found to be eligible, we will then initiate the refund within a period of 15 (fifteen) working days from the date of receipt of a refund request under this Money Back Policy. The refund shall be credited into the source account from which the money was paid. For Cash on Delivery orders, we will initiate the refund after seeking your bank account details. Such refunds shall be completed based on the time taken by the relevant authorities or the payment gateways.